Terms of Service

THIS AGREEMENT BETWEEN XeSupport and you where "you" is referred to as ("Account Holders", "Users", "Members", "Customers", or "Subscribers")

WHEREAS XeSupport agrees to furnish IT - internet based services associated with web sites, web hosting, and domain registration to the User.

Use of XeSupport's Service constitutes acceptance and agreement to XeSupport's policies are subject to the terms above and as follows:

Payment:
Establishment of service is reliant upon receipt by the Company of payment of affirmed charges. Following payments are due on the anniversary date of the month for that month's service. Unless otherwise requested, for customer convenience all credit card and paypal payments will be automated.

Payments and Fees:
Accounts that reach 5 days past due may be suspended. Accounts that are not collectable by XeSupport may be turned over to an outside collection agency for collection. A $10 late fee may be incurred for every 5 days that an invoice is overdue. The total accrued late fee may not exceed $50. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS. If your service comes with a NDA or service contract, any cancellation terms listed there supersede the policies listed in this TOS.

Chargebacks:
XeSupport.net will charge a $50 fee to any chargebacks or paypal disputes issued by the client. Further, any chargeback or paypal dispute will result in immediate suspension or termination of the clients account. Any billing issues that you may have can be resolved by contacting our billing department. Users who fail to pay this chargeback fee will have their account terminated for fraud and will be submitted to the National Chargeback Database.

Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation:
For information on how to cancel your account with us, simply follow the instructions here.

Refunds:
In an attempt to maintain our industry-leading response time guarantees, we maintain our staff levels based on the number of open accounts. As a result, we have a very strict no refund policy. We do not offer any free trials or grace periods on our services - all sales are final.

Response Time Guarantees:
The response time guarantees listed on our website are all average response time guarantees based on the total number of tickets received and applies to full-priced packages only. This policy states that on average, any given ticket will be responded to within our stated response time.

 

All provisions of this contract are subject to the TOS (Terms of Service) of XeSupport and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company.